T&C + Privacy

GARAGEPASS Terms & Conditions + PRIVACY POLICY

Last updated: August 15, 2026

This Privacy Policy describes how GaragePass LLC, a California limited liability company (“GaragePass,” “we,” “us,” or “our“), collects, uses, stores, and shares your personal information when you:

  • Visit garagepass.co or any site of ours that links to this Policy (the “Site“);
  • Apply for, purchase, or use a GaragePass membership, day pass, class, event, or related service (the “Services“);
  • Visit our facility at 950 77th Ave, Oakland, CA 94621 (the “Shop“); or
  • Communicate with us by email, text, phone, social media, or our community platforms.

This Policy is part of, and incorporated into, our Terms of Service and Membership Agreement. It contains a binding individual arbitration provision and class action waiver in Section 13 that affects how disputes between you and GaragePass are resolved. Please read it.

Questions? Email us at info@garagepass.co.

The Short Version

We’re a garage, not a data broker. We collect what we need to run a membership shop: who you are, how to bill you, what vehicle you’re working on, and when you’re in the building. Security cameras record video in the Shop. We film marketing content in the Shop — tell staff if you don’t want to be in it. We never sell your personal information. If we ever have a dispute, we’ve both agreed to resolve it one-on-one in arbitration, not through class actions. The details are below.

1. Information We Collect

Information you give us

  • Identity and contact information: name, email address, phone number, mailing address, and date of birth.
  • Emergency contact information: the name and phone number of the person you designate.
  • Membership and account information: membership tier, hour balances, booking and reservation history, referral activity, waiver and agreement records (including your electronic or physical signature), and account preferences.
  • Vehicle information: year, make, model, license plate, and VIN of vehicles you bring into the Shop.
  • Identity verification: we may check a government-issued ID to verify your identity and age. We record that verification occurred; we do not retain a copy of your ID unless we tell you otherwise at the time.
  • Payment information: payments are processed by our third-party payment processor (Stripe). We receive confirmation of payment, card type, and the last four digits of your card — we do not store full card numbers.
  • Communications: emails, texts, form submissions, support requests, reviews, and messages you send us.
  • Content you share: photos, videos, build logs, and posts you voluntarily share with us or on our community platforms.

Information collected automatically

  • Site and device data: IP address, browser and device characteristics, operating system, referring URLs, pages viewed, and actions taken on the Site, collected through cookies, pixels, and similar technologies (see Section 5).
  • Facility usage data: check-in and check-out times, lift and bay usage, and equipment reservations.
  • Security video: our Shop is monitored by video surveillance cameras that record 24/7 in work areas, common areas, entrances, and the parking area for the safety of members, staff, and property. Cameras record video only and do not record audio. There are no cameras in restrooms.

Information from other sources

We may receive information about you from our payment processor, booking and scheduling platform, referral program participants, and social media platforms when you interact with our accounts or content.

2. How We Use Your Information

We use personal information to:

  • Provide the Services: create and manage your membership, process payments, schedule bookings, track hour balances, and administer the referral program;
  • Operate the Shop safely: verify identity and age, maintain security, document and investigate accidents, injuries, thefts, property damage, and rule violations, and enforce shop rules;
  • Enforce our agreements: administer our Terms of Service, Membership Agreement, waivers, and this Policy;
  • Communicate with you: send transactional messages (confirmations, receipts, renewal reminders, policy updates, safety notices) and, with your consent where required, marketing communications you can opt out of at any time;
  • Improve the business: analyze Site and facility usage, understand demand, and develop new offerings;
  • Handle claims: process insurance claims and respond to legal claims or demands; and
  • Comply with law: meet our tax, accounting, safety, and other legal obligations, and respond to lawful requests from authorities.

3. Text Messages

If you provide your mobile number and opt in, we may send you texts about your account (booking confirmations, renewal reminders, shop closures) and, with your express consent, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts at any time or HELP for help. Opting out of marketing texts does not stop transactional messages necessary to administer your membership. We do not share your mobile number or SMS opt-in data with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We do not rent it. We do not trade it. We share personal information only in these situations:

  • Service providers: with vendors who perform services for us — payment processing, booking and membership software, email and SMS platforms, website hosting, analytics providers, cloud storage, and bookkeeping — and who are permitted to use your information only to provide those services to us.
  • Professional advisors and insurers: with our attorneys, accountants, and insurance carriers, including in connection with an incident, claim, or potential claim.
  • Legal compliance and safety: when we believe disclosure is required by law, subpoena, or legal process, or is necessary to protect the rights, property, or safety of GaragePass, our members, our staff, or the public — including sharing security video with law enforcement or insurers in connection with an incident.
  • Business transfers: in connection with a merger, financing, acquisition, or sale of all or part of our business, in which case the recipient will be bound by this Policy or one that is at least as protective.
  • With your consent: in any other situation where you direct or authorize us to share it.

5. Cookies, Analytics, and Tracking

We and our service providers use cookies, pixels, and similar technologies on the Site to keep it working, remember your preferences, measure traffic, and understand how visitors found us. We may use third-party analytics and advertising technologies, including Google Analytics, the Meta Pixel, and the TikTok Pixel. These third parties may collect information about your online activity over time and across different websites when you use our Site.

You can control cookies through your browser settings, and you can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. Disabling cookies may affect some Site features.

Do Not Track: because there is no industry standard for recognizing Do Not Track browser signals, we do not respond to them at this time. California law requires us to tell you that.

6. Media and Promotional Content

The Shop is a working content environment: we regularly photograph and film in the facility for marketing, social media, and documentation purposes, and members regularly film their own builds. By entering the Shop, you acknowledge that photography and video recording occur on the premises and that you may appear in the background of recorded content.

If you do not want to appear in GaragePass marketing content, tell a staff member when you arrive and we will make reasonable efforts to keep you out of published media. Your media consent elections in the Membership Agreement control if there is any conflict with this section. We will not use your name, voice, or featured likeness in promotional content without the consent provided in your Membership Agreement or otherwise obtained from you.

7. Data Retention

We keep personal information only as long as we need it for the purposes described in this Policy or as required by law:

  • Account and membership records, waivers, and incident reports: for the duration of your membership plus at least four (4) years, or longer where required for legal, insurance, or accounting purposes;
  • Security video: for as long as we determine is reasonably appropriate for safety, security, operational, legal, and insurance purposes, and we may preserve footage indefinitely in connection with any incident, claim, investigation, or legal hold;
  • Payment and transaction records: as required by tax and accounting rules;
  • Marketing data: until you opt out or we no longer need it.

When we no longer need personal information, we delete it, de-identify it, or securely archive it pending deletion.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you as required by applicable law.

9. Your Choices and Rights

  • Access, correction, and deletion: you may request access to, correction of, or deletion of the personal information we hold about you by emailing info@garagepass.co. We will verify your identity before acting on a request, and we may retain information we are required or permitted to keep — including waivers, incident records, security footage under legal hold, and transaction records.
  • Marketing opt-out: use the unsubscribe link in any marketing email, reply STOP to any text, or email us. Transactional communications will continue while you have an account.
  • Cookies: manage through your browser as described in Section 5.

California residents: we do not disclose personal information to third parties for those parties’ own direct marketing purposes. To make a request regarding your personal information, use the contact information in Section 15.

10. Children

The Services and the Shop are intended for adults 18 and older. Minors under 18 may be present in the Shop only with the signed consent of a parent or legal guardian and while accompanied by that parent or guardian, as provided in our Membership Agreement and posted shop rules. The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16 online. If you believe we have collected information from a child, contact us and we will delete it.

11. Third-Party Platforms and Links

Our Site and communications may link to third-party websites and platforms, and our community lives partly on third-party services (Instagram, TikTok, Discord). Those platforms have their own privacy policies, we don’t control them, and content you post there is governed by their terms. Review their policies before sharing personal information.

12. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on the Site and revise the “Last updated” date. If we make material changes, we will provide notice by email to the address on your account or by prominent notice on the Site before the changes take effect. Changes to Section 13 (Dispute Resolution) will not apply to any dispute for which either party has already provided a Notice of Dispute. Your continued use of the Services after the effective date of an updated Policy constitutes acceptance of it.

13. Dispute Resolution — Binding Individual Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND GARAGEPASS TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, WAIVES THE RIGHT TO A JURY TRIAL, AND WAIVES THE RIGHT TO PARTICIPATE IN CLASS ACTIONS. THIS SECTION IS ALSO SET FORTH IN OUR TERMS OF SERVICE AND MEMBERSHIP AGREEMENT AND SURVIVES TERMINATION OF YOUR MEMBERSHIP.

13.1 Scope

This Section applies to any dispute, claim, or controversy between you and GaragePass (including our owners, managers, employees, and agents) arising out of or relating to this Policy, our collection or use of your information, the Site, the Services, the Shop, or your membership, whether based in contract, tort, statute, or any other legal theory (“Disputes“), except as expressly carved out below.

13.2 Informal Resolution First (Required)

Before initiating arbitration or any other proceeding, the party raising the Dispute must send the other a written, individualized Notice of Dispute — to us at info@garagepass.co or GaragePass LLC, 950 77th Ave, Oakland, CA 94621; to you at the email or address on your account. The Notice must include the claimant’s name and contact information, a description of the Dispute, and the specific relief sought, and must be personally signed by the party raising the Dispute. The parties will then attempt in good faith to resolve the Dispute for sixty (60) days from receipt of the Notice, including by phone or video conference if either party requests one. Completing this process is a condition precedent to initiating arbitration, and any applicable statute of limitations will be tolled during the 60-day period.

13.3 Small Claims Carve-Out

Either party may bring an individual claim in small claims court in Alameda County, California, or in the county where you reside, if the claim qualifies for that court. If a claim filed in arbitration is within the small claims court’s jurisdiction, either party may elect to have it heard there instead.

13.4 Binding Arbitration

Except as provided in Sections 13.3 and 13.6, all Disputes will be resolved exclusively by final and binding arbitration before a single arbitrator, administered by the American Arbitration Association (“AAA“) under its Consumer Arbitration Rules in effect when the arbitration is filed. This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitration will take place in Alameda County, California, in the county where you reside, or by video conference, at the claimant’s election. California law governs the substance of any Dispute, without regard to conflict-of-laws rules. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this Section, except that a court will decide the enforceability of the class action waiver in Section 13.6 and the public injunctive relief carve-out in Section 13.7. Judgment on the award may be entered in any court of competent jurisdiction. By agreeing to arbitrate, you and GaragePass each waive the right to a trial by jury.

13.5 Arbitration Costs and Attorneys’ Fees

Payment of filing, administration, and arbitrator fees will be governed by the AAA’s Consumer Arbitration Rules and applicable California law governing consumer arbitrations. Each party bears its own attorneys’ fees and costs, except that: (a) the arbitrator or court may award attorneys’ fees and costs where authorized by applicable law or by a written agreement between the parties (any contractual right to fees being reciprocal as provided by California Civil Code § 1717); (b) if the arbitrator finds that a claim, counterclaim, or defense was frivolous or brought for an improper purpose (applying the standards of Federal Rule of Civil Procedure 11(b)), the arbitrator may award the other party its reasonable attorneys’ fees and costs relating to that claim; and (c) if a party files a Dispute in court in violation of this Section and the other party successfully compels arbitration, the filing party will pay the reasonable attorneys’ fees and costs the other party incurred in compelling arbitration.

13.6 Class Action Waiver

You and GaragePass each agree that Disputes may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private attorney general proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding unless all parties expressly agree. If this class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request — and only that one — shall be severed and may proceed in court, and all remaining claims shall proceed in individual arbitration.

13.7 Public Injunctive Relief

Nothing in this Section waives either party’s right, to the extent it cannot be waived under California law, to seek public injunctive relief. Any claim for public injunctive relief will be decided by a court after the arbitration of all other claims and relief concludes, and will be stayed pending that outcome.

13.8 Coordinated Filings

If twenty-five (25) or more Notices of Dispute or arbitration demands raising similar claims are brought by or with the assistance of the same or coordinated counsel or organizations, the claims will be administered in batches of up to fifty (50), with one arbitrator appointed per batch and a single set of administrative fees per batch, applying the AAA’s rules and fee schedules for multiple case filings. Following resolution of the first batch, the parties will participate in a global mediation before further batches proceed. Statutes of limitations are tolled for batched claims from the time a compliant Notice of Dispute is received until the claim’s batch concludes. This subsection applies notwithstanding anything else in this Section.

13.9 Your Right to Opt Out

You may opt out of this arbitration agreement and class action waiver by emailing info@garagepass.co within thirty (30) days of the date you first accept this Policy or the Membership Agreement, whichever is earlier, with your name, the email on your account, and a statement that you opt out of arbitration. Opting out does not affect any other provision of this Policy and does not affect any prior arbitration agreement between you and GaragePass.

13.10 Time Limit on Claims

To the fullest extent permitted by applicable law, any Dispute must be initiated within one (1) year after the claim accrues, or it is permanently barred. This limitation does not apply to claims for which a longer period is mandated by law and cannot be shortened by agreement.

13.11 Severability and Survival

Except as stated in Section 13.6, if any part of this Section is found unenforceable, the remainder shall be enforced to the fullest extent permitted. This Section survives the termination of your membership, your account, and this Policy.

14. Consent to Electronic Communications

By providing your contact information and using the Services, you consent to receive agreements, notices, disclosures, and other communications from us electronically, and you agree that electronic signatures, records, and notices satisfy any requirement that they be in writing.

15. Contact Us

GaragePass LLC 950 77th Ave Oakland, CA 94621 Email: info@garagepass.co Web: garagepass.co

To review, update, correct, or request deletion of your personal information, email us at the address above with enough information for us to verify your identity and locate your records.